Atlanta, GA — In a recent interview Joyce Bone from Atlanta Business Radio X talks with Cindy Williams, Vice President of Client Services at Info Retail, about how she believes in building relationships with people that...

(Atlanta – October 7, 2011) -- Retailers are fighting to achieve growth while customers are reducing spending. But in a transaction, there’s one thing that matters most to customers and almost no businesses are offering it: a totally useful and desirable experience at each touchpoint in the customer’s journey toward a purchase.

Atlanta, GA – Info Retail, an Atlanta-based strategy and design agency focusing on the control and simplification of buying experiences, will host a free podcast recording service Oct. 18-21 during High Point Market. Available to retailers and exhibitors attending the market, the free opportunity is for five-minute interviews, which will then be available to download at no charge beginning Nov. 2.

Florian Vollmer (SVP Design, Info Retail, Atlanta, USA) recently visited KISD and interviewed Professor Birgit Mager (Service Design Network). Listen to her definition of Service Design.

Join Service Design ATL as they host the Atlanta event for the 2011 Global Service Design Jam. Starting on Friday, March 11 through Sunday, March 12, 2011, people from around the globe who are interested in service and customer experience will meet in the spirit of experimentation, co-operation and friendly competition. Participants will be teaming up and have 48 hours to develop brand new services inspired by a shared theme. At the end of the weekend, their collection of brand new services will be published to the world.

Service Design ATL together with the Interaction Design Association presented a talk entitled “Concepts and Developments in Service Design” on Wednesday February 2nd, 2011 at Info Retail. It focused on introducing the field of service design to a wider audience and discussing some valuable techniques involved in the service design process.

Service Design ATL together with the Interaction Design Association present a discussion entitled “Concepts and Developments in Service Design” on Wednesday Feb. 2nd, 2011 from 7:00pm to 8:30 pm at Info Retail.

Atlanta, GA – Info Retail announced that Inc. Magazine named the company on its fourth annual Inc. 5000 list. The list represents the most comprehensive look at the most important segment of the economy—America’s independent-minded entrepreneurs.